Frequently Asked Questions
What is an Extra Service Facility?
An extra service facility is one that offers residents a higher
standard of accommodation, services, food and recreational activities.
These can sometimes be called 'hotel services'.
Extra service facilities provide another element of choice for
people entering residential aged care who may wish to choose and pay
for a higher than average level of hotel services. It does not mean
that residents will be provided with a higher level of nursing care as
all homes must provide the same standard of care.
Residents of an extra service aged care facility may receive, for
instance, a bigger room, a greater choice of meals and/or wine with
your meals.
Not all aged care facilities provide extra service and only those
facilities that have been approved by the Australian Government to
provide extra service may do so.
